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Nicolai Kyster-Hansen

Front-End Web Developer, Software Tester and IT Support

Recently certified Front-End Web Developer. Previously Software Tester and IT Support for Lauritz.com. Now looking for new opportunities in the IT world. Very open person with great social skills. Extremely fast learner. Used to stressful workplaces with constant flow of tasks. Able to prioritize tasks in order of urgency/necessity. Capable of switching between tasks at a moment's notice.

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Work Experience

Technical Support Representative

Sitel Kingston

Apr 2017 to Aug 2017

  • Supporting customers with printers, scanners and faxes. Both over the phone and via email, and in various languages when necessary
  • Test of own support and customer satisfaction to ensure the highest possible level of support

    • Software Tester

    Lauritz.com Headquarters

    Aug 2016 to Jan 2017

    Ensuring a high level of quality on everything the software engineers at Lauritz.com made, by performing the following tasks:

  • Executing various tests, both personal and automated tests, on everything the software engineers at Lauritz.com make, both before and after it was released to the public
  • Giving the software engineers input, to allow them to see the software as a user instead of simply as an engineer
  • Working in close relation with the engineers to pinpoint bugs/errors and then fixing them
  • Working in an Agile environment with creating/editing JIRA boards, and having daily Scrum meetings

    • IT Support

    Lauritz.com Headquarters

    Jul 2016 to Jan 2017

    Helping employees in all of Lauritz.com with IT related tasks as needed, both alone, and in cooperation with others, either in person, over the phone or via email. Tasks including, but not limited to:

  • Installation of work stations for new employees, including setting up new users in the Active Directory and creating/managing Group Policies
  • Software installation
  • Installation of printers through a print server, both installing printers on the server and on the work stations
  • Solving ad hoc issues reported by coworkers

    • Customer Service/Showroom Employee

    Lauritz.com Herlev

    Dec 2015 to Jun 2016

    Completing various daily tasks and providing numerous services, in the largest auction house of the Lauritz.com corporation, including but not limited to:

  • Customer service - answering phone calls or replying to emails from customers in several different languages
  • Assisting customers with the retrieval of their purchased items
  • Aiding colleagues with IT related issues
  • Arranging inventory to be both aesthetically pleasing, space saving and easy to locate

    • Telephone Interviewer

    Tetraplan

    May 2015 to Jun 2015

    Conducting interviews with various companies over the phone.

    Education

    Nyborg Gymnasium, 2012 to 2014

    IB - International Baccalaureate

    Bilingual education with:

  • Higher level: Danish A, English B and Visual Arts
  • Standard level: Mathematics, Physics and Psychology

    • Herlufsholm Skole, 2008 to 2009

    Danish Secondary School

    British School in the Netherlands, 2004 to 2008

    British Primary School

    Marie Mørks Skole, 1999 to 2004

    Danish Primary School