Sebastian Picture

Sebastian Kyster-Hansen

Computer Science Student at Odense University

Looking for new opportunites. Previously Assistant Project Manager for DB Cargo UK. Young, IT minded with an International background; four years at the British School in the Netherlands, a Bilingual International Baccalaureate diploma from Herlufsholm, Denmark and a few years' work experience in the rail freight industry in the United Kingdom.

Work Experience

Customer Service Employee

Moranti Services A/S

Aug 2017 to Oct 2017

Handling Swedish customer service emails for cosmetics companies as well as booking meetings over the phone for an IT company in Odense.

Call Centre Agent

Moranti Services A/S

Nov 2016 to Aug 2017

Both In- and Outbound phone calls including sales and customer service for various Danish and Swedish companies, including helping with training new employees with both sales and customer service skills.

Assistant Project Manager

DB Cargo (UK) Ltd.

Jul 2015 to Jun 2016

Running an internal recycling and redeployment project, with tasks including but not limited to:

  • Further developing the SharePoint platform, increasing the user friendliness and possibilities for the project
  • Working on a technological upgrade, including writing basic html to make an illustrative website, contacting and meeting with web developers and producing the business case
  • Internal promotion of the project, including writing articles, producing posters and visiting locations
  • Increasing the number of champions involved from 15 to 44 as well as continually developing and assisting them with workshops and location visits
  • Arranging and facilitating team meetings to engage staff and get clear direction for the project

  • Trainee Performance Analyst

    DB Schenker Rail (UK) Ltd.

    Sep 2014 to Jul 2015

    Assisting the National Performance Analysts in analysing large amounts of quality and efficiency data for the business, with tasks including but not limited to:

  • Producing weekly, monthly and ad hoc reports about the performance of train operations both as a whole and for specific flows of traffic, with KPI's from a quality and efficiency perspective
  • In contact with a number of internal key stakeholders including the CEO and Head of Production as well as external customers, in order to create and produce a wide range of report
  • Optimising processes in MS Excel and MS Access using Visual Basic for Applications to produce macros
  • Creating dashboard reports using macros, making them interactive and engaging for the user

  • Service Employee (in parallel with studies)


    Jul 2011 to Oct 2012

    Stocking shelves, assisting customers and helping anywhere it was needed.

    Newspaper Distributor (in parallel with studies)

    FK Distribution

    Feb 2009 to Jan 2012

    Distributing newspapers on 2-3 fixed routes every weekend, as well as covering other routes due to sickness almost every week.


    Syddansk University, 2017 to 2020

    Bachelor's degree, Computer Science

    Herlufsholm Boarding School, 2012 to 2014

    IB - International Baccalaureate

    Bilingual diploma with:

  • Higher level subjects: Mathematics, Chemistry and English B
  • Standard level subjects: Danish A, Economics and Physics

  • Herlufsholm Boarding School, 2011 to 2012


    1 years preparation for the International Baccalaureate

    Herlufsholm Boarding School, 2008 to 2011

    Danish Secondary School

    British School in the Netherlands, 2004 to 2008

    British Primary School

    Marie Mørks Skole, 2002 to 2004

    Danish Primary School